Thriving Amidst Continuous Change

In today’s fast-paced world, your ability to adjust, learn, and grow is vital for success in customer-facing roles. Adaptability means embracing challenges and changes with confidence.

Adaptability Self-Assessment

Instructions:
Use this scale to evaluate how well your collaborator adapts to changes in their work environment. Consider their actions over the past six months. Carefully read the 13 statements below. For each, select the response option on the right that best describes your collaborator's actions when encountering changes at work.

Response options:
1 = Never
2 = Rarely
3 = Sometimes
4 = Frequently
5 = Very Frequently

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#	Statement	1	2	3	4	5
1	Describes unexpected changes in the work environment that actually happen.
2	Seeks opportunities to acquire or develop skills without waiting for explicit instructions.
3	Designs new procedures or processes at work.
4	Proposes original and creative ideas to improve organizational performance.
5	Completes all assigned activities despite sudden changes in the organization.
6	Responds effectively to changes in supervisors’ demands.
7	Responds to customer demands even when customers are indecisive.
8	Uses new tools in response to changes in work processes.
9	Proposes alternative ways of working to handle unforeseen events.
10	Arrives to work on time despite facing adverse situations on the way.
11	Comes to work even when there are delays in payroll payments.
12	Completes tasks even when not consistently recognized.
13	Maintains calm during high-pressure or stressful work situations.

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How to Use Your Adaptability Score with the Chatbot

Scoring:
For each statement, select the number (1 to 5) that best reflects the frequency of the collaborator's behavior, as per the scale above. Add the numbers selected for all 13 statements to obtain the total Adaptability Score.

Next Steps:

• Open the chatbot on this platform.
• Enter your total score in this format:
  “My Adaptability Score is: X points”
  (Replace X with your total score.)
• The chatbot will provide personalized feedback on strengths and areas for improvement, along with mentoring recommendations.